Human performance empowers employees, regardless of title or tenure, to contribute equally to the safety and operational excellence of our organization. Patrick oneil, nerc hpi conference 2012, atlanta, ga. By closing this message, you are consenting to our use of cookies. Aep utilities presentation to edison electric institute. Kaiser permanente, an ihi strategic partner, is fusing methods from human centered design and performance improvement to raise improvement and innovation to the next level. But even before we can explain what human performance is we must start with the definition of the word error. Human performance technology hpt graduate certificate. The material has been distributed into 6 separate training courses, 4 levels for individual contributors and teams, and 2 levels for management. Conditional human performance tools identify the component, file or equipment to be handled. The human performance improvement tools we discuss here can be applied to every aspect of your personal and professional life.
Human performance improvement hpi is a systematic approach to securing better performance from people. It identifies causes of human errors and provides specific tools to help eliminate them. Human performance improvement or performance improvement is a process that evaluates an output based on a process, procedure, or individuals performance, while seeking to understand the root cause for the gap between current and desired performance. The module exemplifies how an organizations quality improvement qi team establishes a plan and methodology for gathering, analyzing, interpreting, and acting on data for a specific performance measurement. A separate volume, human performance improvement handbook volume ii. In fact, much of the work that is the basis for the current focus on hpi was conducted in the late 1960s and early 1970s by individuals such as thomas gilbert, joe harless, robert mager, and geary rummler. Inpo 06003 human performance reference manual 5 human performance what is human performance. Students will engage in a dynamic learning environment using activities, videos, and reallife examples that will encourage demonstration, practice, and behavior changes. Human resource professionals juggle multiple responsibilities and do not have time to. Human performance technology hpt is an emerging field that brings dramatic improvements to an organizations processes for developing and supporting a workforce that is in alignment with the. When a performance management system is used for performance management. Because most people cannot effectively manage what they do not understand, this question is a good place to start. Many human performance tools increase employees situational awareness and sense of mindful uneasiness to protect them from flaws in the organization and in themselves. Human factors human factors involves the study of all aspects of the way humans relate to the world around them, with the aim of improving operational performance, safety, through life costs andor adoption through improvement in the experience of the end user.
Workercentric human performance tools that engage workers provide a defense against safety management system and human nature deficiencies. Pdf developmental capability and its significance to. Fundamentals for human performance improvement sam mckenzie. The principles of human performance technology the standards of performance technology listed here were developed by the international society for performance improvement ispi. Human performance improvement results fy04fy 12 for the tva nonnuclear fleet of 123 units 29 hydroelectric, 11 fossil fueled, 83 natural gas. A culture of operational excellence the purpose of implementing human performance improvement high reliability operations principles is to change our management and work cultures to recognize that human errors will occur and we need methods that help us acknowledge and build defenses in order to.
Remove the flag when work is complete placekeeping conditional human performance tools black out steps that do not apply and highlight steps that apply to the task. Ratings are accurate and issued within 30 calendar days of. Dav, aep ohio human performance error reduction overview 24 personality conflicts limited shortterm memory lack of alternative indication mental. This is a case study describing the application of the traditional ispi human performance technology hpt model at chwk, a campus television. A systematic approach to human performance improvement.
The first two editions of the handbook of human performance technology helped define the rapidly growing and vibrant field of human performance technology a systematic approach to improving individual and organizational performance. Human performance technology hpt, a systematic approach to improving productivity and competence, uses a set of methods and procedures and a strategy for solving problems for realizing opportunities related to the performance of people. Figure 1 shows that the integration of organizational factors, human and equipment performance are needed for effective npp performance. Understanding the answer helps explains why improvement efforts focus not only on results but also on behavior. Atds improving human performance certificate program follows the key knowledge and actions successful trainers must have to meet business needs, as defined by research. Renowned authorities on the subject of human performance improvement gives you a broad range of knowledge and strategies to influence human performance improvement hpi, build hpi competencies, an resolve ethical issues in hpi work. No one tool can ensure every job is performed without incident, but the combined use of these tools can help you close the gap and set your employees up for success on every job, every time. In addition to identifying human performance gaps and their possible solutions, this standardized approach offers the ability to measure and evaluate the success of your efforts, eliminating guesswork. The single most important analysis an hr professional can provide a cfo is a net present value npv analysis for the human performance improvement hpi interventions he. Human performance improvement through a just culture.
Handbook of human performance technology, 3rd edition. This doesnt mean that you should not try proven human performance tools. That volume describes methods and techniques for catching and reducing errors and locating and eliminating latent organizational. Pdf justifying human performance improvement interventions. Depending on where you search for this determines the answer you get. Coordinating with the human performance coordinator to ensure that human performance issues are addressed. To learn about our use of cookies and how you can manage your cookie settings, please see our cookie policy. The world takes off its hat to those who put in more than 50. Human performance technology college of education fsu. My phd study has identified that the cyclical processes of experiential learning, problem solving and research are linked by common underpinning processes that enable the developmental capability of individuals to grow through repeated iteration.
Food for thought the average person puts only 25 percent of his energy and ability into his work. The human performance center has established a community of practice and forged ahead in the field of human performance. If your human performance improvement program is based on the weakest safeguards, what should you expect. It means that you should try to adopt stronger safeguards and understand the limitations of human performance tools and. Human performance reference manual nuclear safety group. Human performance is an operating philosophy which acknowledges that people make mistakes. This overview of human performance technology is taken from the web site of the international society for performance improvement.
603 223 549 906 207 1483 627 238 567 948 467 714 1454 1564 231 731 476 1639 90 198 1229 552 142 785 365 283 463 564 1016 612 521 74 1199 836 487 1118 327 1072 669